Herbalife guarantees the quality of any product which carries the Herbalife name and certifies that the products manufactured for it meet high standards of freshness and purity for customer use. This includes a 30 day money back guarantee. If a product ever arrives and is not fresh we will promptly exchange it at our expense. Refund Policy | 1. | Make sure that you are using the products consistently. This simple step solves the majority of issues we come across. | 2. | Contact us with any questions regarding product usage or results. The best results are achieved if you use the products consistently and correctly, with our guidance and assistance. | 3. |
For a refund within 30 days of receiving your products please email nz@shophealthydiet.com for full return instructions.
We do not accept returns after 30 days. |
Note
Completed copies of the Retail Order Form and Customer Request for Refund Form must accompany all returns. Returned products need to be returned within thirty (30) days of you first receiving it.
No exceptions.
Return Shipping Costs
Return costs for shipping and handling are non-refundable.
Cash Refunds
There are no cash refunds on credit card purchases.
Exchanges
If an item is exchanged, new shipping and handling fees will be added and re-stocking fee's may apply.
Lost or Stolen Packages
We are not responsible for lost or stolen packages. We recommend that you keep proper Proof of Delivery for any package you ship.
Questions Regarding Return Policy
Contact us at or email nz@shophealthydiet.com with any questions regarding your purchase or our Return Policy. | 
